Refund & Reprint Policy
Last updated: July 2026
At Atlantis Print, we take great pride in the quality of our printing. Because every order is custom-manufactured specifically for you, we do not offer refunds on completed orders. However, we are committed to ensuring your satisfaction.
Please review our policy below regarding how we handle issues with orders.
Our Commitment to Quality
If an error occurs during the production process or if the final product does not meet our quality standards, please contact us. While we do not guarantee refunds or free reprints, if our team determines that the fault lies with our production process, we will happily provide a reprint of the affected items at no additional cost to you.
Reporting an Issue
If you believe your order is defective or damaged, please contact our support team at 0207 459 4552 or email us at info@atlantisprint.co.uk within 5 business days of receiving your package. To help us resolve your issue as quickly as possible, please include the following:
- Your order number.
- A brief description of the issue.
- Clear photographs documenting the defect or damage.
Important Considerations
- Customer-Provided Artwork: Atlantis Print performs a manual file review for all orders. However, final responsibility for the accuracy of artwork—including spelling, grammar, layout, color choices, and image resolution—rests with the customer. If you have designed the artwork yourself, you are liable for any errors contained within the file, regardless of our review process. We strongly encourage all customers to double-check their files before submission.
- Color Variations: Due to differences in monitor calibration and the nature of various printing processes (CMYK vs. RGB), the colors you see on your screen may vary slightly from the final printed product. These minor variations are standard in the industry and do not qualify for a reprint.
- Approval Process: All reprint requests are subject to internal review. Once a request is approved by our team, we will prioritize your reprint and expedite shipping to your address.
Order Cancellations
Because we begin the production process immediately upon receiving your order, cancellations can only be accepted if your order has not yet entered the printing queue. If you need to cancel, please contact us immediately. If production has already begun, we are unable to cancel the order or provide a refund.
By placing an order with Atlantis Print, you acknowledge and agree to the terms outlined.